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Denny's Restaurant News Blog IndexJuly 2008 | June 2008 | May 2008 | April 2008
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| 13 July 2008 | News Blog July 2008 | |
"Bushit Crap!" At about 06:10am on 13 July 2008, two male customers came in and sat on Tabel 25. Staff took the order at 06:13am and it was 06:25 one man came to The Manager and said " Why did it take this reduculous long time for two meals?" The Manager checked the time and told him "Sir, your order was placed at 06:13am and now it is 06:25am. So it is now about 13 minutes. However I'll go to chase the meals for you now." The Manager was about to go to the kitchen. The man shouted at The Manager "Bushit crap! 13 minutes?! It is more than half an hour now! This is reduculous! Bushit crap! " The Manager said "Exccuse me Sir! The time is on the doc, you can have a look." and handed over a printout to the customer. He took the doc but refuse to look at it and again said "You don't butshit with me!" The Manager said to him "Sorry Sir, I can't serve you if you are not reasonable to us and keep using abuse language." He shouted "How dare you are! You don't serve me?! What's your name?! It is more than half an hour now and you said it is only 13 minutes! I don't take this bushit crap and I will make sure you get fired! " The Manager gave him the name and asked them to leave the restaurant. 
The Real Orders of the Month  "Can I have a Budget Breakfast with an xtra piece of fish?"
 "Can I have a Spicy Chichen Salad without the Tortila but a big piece of chicken?"
 "Can I have a Hot Fudge Sundae?" -- What he really wanted was a Hot Fudge Cake, not Sundae!
 "Can I hae a side shrimps?" -- What she really wanted was a Shrimp Cocktail!
"See You Later Sir!" Sunday 06 July 2008 is Indy's last day with Denny's! Indy has been with Denny's for sixe years now and worked in almost all stores in Auckland. He was also one important memeber of the opening team at Denny's Wellington! It is sad that he will leave us now but happy that he is going for his own good! We have collected several photos here as a special issue to say "Mr. Indy, Good Luck ! We'll miss you, Sir!"
"I got my side eggs later so I am not paying for my meals!" At 23:15 on 04 July 2008, two young man from Table 22 came to pay. The man in Nike jumper said " I ordered my side eggs with my steak, but didn't get it with my meal until later. So I am not paying anything for the meals!" The Manager checked with the staff and confirmed that they did got the side eggs later so the Manager apologied for the delay but insisted that they should pay for the all meals. The man started to "Fxxxx" "Fxxxx" and refused to pay the bill. The manager offered to take one side egg out but still insisted that they should pay for the balance which were two steaks and some drinks. The Man still "F xx" "F xx". At this time two customers from Table 8 came to pay and the gentlman looked at the Nike Man angryly and was about to say something. The Manager called the security to stop the Nike Man and asked him to pay the bill. He was still "F xx" "Fxxx" but he saw other angry customers looking at him. So he paid the bill and left. The gentleman from Table 8 said to the manager "You should got the security to punch him in his face!"
"Can I Have Four Dollars Coins for The Dukebox?" At 21:20pm on 02 July 2008 one young man from Table 22 came to the front and give the EFPTOS card to the Manager "Can I have four dollars coins for the Dukebox?" The Manager swaped the card and took four dollar coins in hand. The young man "Can I have the coins now?" while he was enterning the PIN number. The Manager gave him four dollars and the card was declined. The young man "Oh acturally I already put four dollars in the dukebox before I had my meals and it did not play my songs and this four dollar is the refund." The Manager was shocked and tried to explain that all customers need to check with the host before you put the money into the dukebox as per our sign displayed there. The young man "I don't care! It's your machine and thanks for the refund!" The Manager told him that first we have a sign there, second we do not know how much you put in it and offered to give him two dollars, but the man refused to give the money back. Then he tried to pay his meal (Order No.268648 Table 22) one Tuna Salad and one Oreo Shake $17.50, the EFTPOS declined again. He asked to put only 16.50 and gave one dollar coin on the table. The card was accepted for $16.50 and the young man quickly grabed the one dollar coin back "I am not going to pay you this one dollar as this is my refund money!" The Manager "How can you do this? This is to pay for your own meals!" The girl next to him "Are you the manager? This is very bad service! I will compain to your boss. Let's go, we just go and do not pay the meals!" Another girl "No, let's pay for it." The first girl "What can he do? He'll come out and stop us or what?" The second girl paid the balance and left. Top
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Newsletter June 2008 When You Serve Beer Watch Up This One !At 22:30pm on 21 June 2008 Saturday, 7 young people came into Manukau store and we set up the table with menus and knife and forks on Tabel 38. All they order are some drinks and desert with a total amount of $32.00. When the drinks and deserts were served to the table, one young man drank some beer and then through the beer glass to the floor by Tabel 28 while four other customers were sitting on Tabel 28. The man shoulted "What kind of shit is this? You call this a beer?! Get your manager for me!" The Manager came and invested into the situation and show him the bottle our staff just emptied the beer into his glass. He said "The bottle is ok but how do I know the shit in the glass was from this bottle?! I am not going to pay for this shit and I am not happy with your rubish service!"
Everyone Knows Him & He Knows Everyone !  Dennys Restaurant Newsletter | Mr. Colin Marshall ! This is a famous face in Denny's Manukau! Mr. Colin Marshall is a regular guest here and you can see him here at least three to four times a week at Denny's! He says that he never cooks and Denny's is his private kitchen!You know what he is holiding in his hand? A Denny's Receipt? No! You are 100% wrong! He is holding a Denny's 5 times regular customer voucher!!! Make sure you give him a complimentary desert and drink on his next visit! Ha Ha Ha! What's more? Better you give him a great service on his every visit. Why? He got Peter's phone number in his wallet! |
Denny's Restaurant Staff Hat Day
02 June 2008
The Queen Of The Day
Denny's Restaurant Staff Hat Day 02 June 2008, Manukau City Store.   
Denny's Restaurant Staff Hat Day 02 June 2008, Manukau City Store.   
Denny's Restaurant Staff Hat Day 02 June 2008, Manukau City Store.   
Denny's Restaurant Staff Hat Day 02 June 2008, Manukau City Store.   
Denny's Restaurant Staff Hat Day 02 June 2008, Manukau City Store.   
Denny's Restaurant Staff Hat Day 02 June 2008, Manukau City Store.
You Got To Be A Good Runner! 
 Dennys Restaurant Newsletter | Oh! Not Again! With the patrol price roaring sky these days things change daily! We all know that most walkouts happens in grave shifts, busy shifts or careless times..... Now some guy walks out in early evening while our staff and other customers watch him! This guy's formular is: eat + stand up + run + into the bush! The next thing in Denny's we must do is to train some good runners so that we can run after this guy and get him back to pay the bill! Our Human Resource Department also needs to hire some new staff who can not only be a good waiter/waitress but also a good runner! At least in Manuakau we are looking forward to hire some good runners! In viewing of this, one senior lady came to the Manager and said "What a shame! This man ran away with all of us watching him! In your restaurant, you should have installed an automatic lock on the door so that you can push the button and lock the door so he can not ran out!" Thanks a lot, Madam! |
Training Corner
How To Deal With This? Some brainstorm questions here we ask and let's all think what shall we do when you are in one of the following situcation:1, Waiter Should Just Wait! Customer waved and our staff went to the table to take the order. You stand there, the customer look at the menu here and there this and that. Obviously she is not ready to order yet. Her friend said to her "Hurry up! She (the waitress) is waiting for you!" The lady customer answered " So what? What's her job? A waitress, isn't it? So she should just wait for me!" 2, Change Meal! A customer order a Cacun Fish and had a bite and then "Oh my God! It's hot! Hi! Waiter, I don't want this. It's too hot for me. I want to change to a Fish and Chip." And of course this customer is not prepared to pay for the Cajun Fish but only pay for the Fish and Chip! 3, No Birthday Deal No Eat! Two girls walked in. "Table for two and today is her birthday!" Our staff "Welcome to Denny's but we do not have any birthday promotions anymore. We stopped the free brithday meal promotion almost two years ago!" The girls "What!". Finally they sat down and hesitated for 15 minutes and then order two meals and two drinks. Three minutes later the girls "Oh, sorry we got an urgent phone call and have to go now!" Of course they are not paying. 4, Customer Always Right! One lady ordered a medium steak and found the steak was a little bit medium rare. She ate the steak and only 1/3 left. She asked to see the Manager and said the steak was too rare, not medium. The Manager apologied and asked if she wanted a re-cook. The lady said "yes please." When the re-cook was ready the lady said "I don't want it now because I don't feel eating now." When she came to pay, she insisted that the steak was a rare steak not medium and refused to pay. When the Manager explained that steak was not rare, we already re-cooked, you already ate most of the meal, so you should pay for it. The lady started to shout at the front "What kind of service is this? I am the customer, customer is always right! When I say it is rare then it is rare. Not you say! You only serve me, you do not argue with me!"
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Newsletter May 2008 Ex-Denny's Staff Experiences  Dennys Restaurant Newsletter | Denny's Hostess & Mints! My first job was as a hostess at Denny's. I can remember a lot from my job especially that on the nights I worked, I would eat half the starlight mints in the bowl by my hostess stand because we weren't allowed to eat real food when working. I had really fresh breath that year. |
 Dennys Restaurant Newsletter | Denny's Creative Cook! George had a family member who did a short stint as a cook for Denny's. Her manager asked all staff to come up with some creative ideas for the new products. She worked on the breakfast shift and decided to dye the Three Large Pancakes green for St. Patrick's Day. No one ate them! |
Real Restaurant Signs  Dennys Restaurant Newsletter | Early Bird! In a Christchurch restaurant:"The early bird gets the worm!""Special shoppers' luncheon before 11:00 AM." Sorry For Opening!On a window of a Whangateau hamburger restaurant:"Yes, we are open. Sorry for the inconvenience." |
Denny's Customer's Jokes 
Dennys Restaurant Newsletter | He is a very fast drinker! A man goes into Denny's and seats himself. The waiter looks at him and says, "What`ll it be buddy?"
The man says, "Set me up with seven burbon shots and make them doubles." The waiter does this and watches the man slug one down, then the next, then the next, and so on until all seven are gone almost as quickly as they were served. Staring in disbelief, the waiter asks why he`s doing all this drinking.
"You`d drink them this fast too if you had what I have."
The waiter hastily asks, "What do you have pal?"
The man quickly replies, "I have a dollar."
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 Dennys Restaurant Newsletter | No dogs allowed! A man goes to a bar with his dog. He goes up to the bar and asks for a drink. The bartender says "You can`t bring that dog in here!" The guy, without missing a beat, says "This is my seeing-eye dog." "Oh man, " the bartender says, "I`m sorry, here, the first one`s on me." The man takes his drink and goes to a table near the door.
Another guy walks in the bar with a Chihuahua. The first guys sees him, stops him and says "You can`t bring that dog in here unless you tell him it`s a seeing-eye dog." The second man graciously thanks the first man and continues to the bar. He asks for a drink. The bartender says "Hey, you can`t bring that dog in here!"
The second man replies "This is my seeing-eye dog." The bartender says, "No, I don`t think so. They do not have Chiwauas as seeing-eye dogs." The man pauses for a half-second and replies "What?!?! They gave me a Chihuahua?!?"
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 Dennys Restaurant Newsletter | 3 shots of whiskey A man walked into a bar, sat down, ordered 3 shots of whiskey, drank them, then left. This continued daily for several weeks.Curious, the waiter asked him one day, "Why do you always order three shots of whiskey?"The man answered, "Because my two brothers and I always used to have one shot each, and since they`ve both passed on, I`ve continued to order the three shots in their honor."The waiter thought that this was a very noble thing to do, and welcomed the man every time he visited the bar.Two weeks later, the man walked into the bar for his daily visit and ordered two shots of whiskey. Surprised, the waiter asked him why he only ordered two when had had always been ordering three.The man answered, "Oh, I`ve decided to stop drinking."
The waiter hastily asks, "What do you have pal?"
The man quickly replies, "I have a dollar."
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Dennys Restaurant Newsletter | Finding the car A drunken man was wondering around the parking lot of a bar, bumping into then rubbing the roofs of the cars. The manager comes out of the bar and stops the guy. 'What the heck are you doing ?' he asks the drunk. 'I'm looking for my car, and I can't find it.' he replies. 'So how does feeling the roof help you ?' asks the puzzled manager.
'Well,' replies the drunk earnestly, 'MY car has two blue lights and a siren on the roof!'.
Well,' replies the drunk earnestly, 'MY car has two blue lights and a siren on the roof!'.
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Funny PicturesTop
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Newsletter April 2008 Manukau Store Management Team  
Dennys Restaurant Newsletter | Mark Xu Mark Xu also know as "Uncle Mark" joined Denny's in April 2003. The best thing he enjoys about working at Denny's is the free Managers meals. Mark enjoys the carbonara Denny's serves and hates the rare steaks. You can sometimes hear Mark singing his favourite song whilst on shift "Love will show you everythng". On his down time while off work he enjoys watching Michael Douglas movies and watching "Border Security". The most embarrassing moment Mark has experienced at Denny's was when on his first week he ordered a Chicken Salad and when the meals were ready. He took a Spicy Chicken Salad by mistake leaving the customer wondering where their meal was.Very embarrassing having to tell the customer whoop I ate it...! |
 
Dennys Restaurant Newsletter | Mark's Funny Jokes One big man finished his meal in one of the Denny's stores. On his way out, he shouted as one very junior student young waitress "Hey you! Call me a taxi!" The junior student waitress looked at him and replied "Sorry Sir, I can't call you a taxi as you look more like a tank!" Two guys placed their order "can we have two BLT, one white and one whole grain?" I placed their orders in the kitchen. When the two meals were delivered to their table, one of them screamed "No! I meant that one BLT, half white and half whole grain!" |
 
Dennys Restaurant Newsletter | Mark's Good & Bad News First the bad one. On March 24, 2008 we had a walkout and Mark had to pay the bill. The good news is that two walkout customers were caught on camera and their pretty portraits were on the main entrance at the manukau store. After 27 days, a customer came and supplied details of the two people including their names and address. This information now is in the police hands to get these customers to pay their bill. It really is true "The Crime does no pay". Two guys placed their order "can we have two BLT, one white and one whole grain?" I placed their orders in the kitchen. When the two meals were delivered to their table, one of them screamed "No! I meant that one BLT, half white and half whole grain!" |
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